General Terms and Conditions

A CCTV system is in operation throughout the hotel, with the exception of toilets and hotel rooms.

By using the services of the hotel, you agree to the video surveillance.

Hotel Rusaliite guarantees its guests the confidentiality of the information and personal data provided.

The hotel administration may terminate the services of guests who violate the rules and do not comply with hotel policy.

RULES FOR ACCOMMODATION AND HOTEL STAY

  • Upon arrival at the hotel, guests are required to present a personal registration document.
  • The equipment of each room is checked before check-in and after check-out.
  • Guests are responsible for all damages and shortages in their rooms. If damage is found, they are subject to a charge.
  • Items forgotten by guests will be kept for up to 4 weeks, and courier costs for their return will be charged to their owners.

Check-in/check-out:

  • Check-in is after 15:00.
  • Room check-out is no later than 12:00.
  • In case of late arrival, after 18:00, please inform us.
  • If you wish to check in earlier or check out later, you will need to ask Reception for consent and confirmation.

Upon confirmation, the following surcharge applies:

  • Room check-out after 16:00 (no overnight stay) – 50% of the room rate will be charged.

Nutrition:

  • A predetermined breakfast is included with the accommodation.
  • Breakfast is served in the hotel restaurant from 08:00 to 10:00.
  • Forest herbal tea is included with breakfast.
  • The restaurant is open from 08:00 to 00:00 every day.
  • The kitchen is open from 08:00 to 22:00.

Bringing your own alcohol and other drinks into the restaurant is not allowed.

Room cleaning:

  • Rooms are checked for cleaning several times a week. If you would like additional cleaning or not to be disturbed, please let Reception know.

Safe:

  • The hotel has a service safe. You can store your valuables and documents in the safe by contacting reception.
  • Items left in the room or on the property are the guest’s responsibility.

Laundry – paid service:

  • Clothes for laundry delivered before 09:00 will be returned to the guest by 18:00 the same day. In other cases, the service is carried out the next day.

Parking lots:

  • The hotel offers free outdoor parking spaces.
  • Parking spaces cannot be reserved.
  • The hotel is not liable for any damage caused to a car in the outdoor car parks.

Pets:

  • Only clean and well-behaved pets with good hygiene habits are allowed. Yard dogs and other outdoor animals are not allowed.
  • Guests are responsible for cleaning up after their pet while on a walk.
  • For the stay of a pet at the reception is charged a one-time fee “Disinfection” in the amount of 20lv.
  • Pets are not allowed in the hotel restaurant.
  • Pets must be kept on a leash when entering the hotel or staying in the interior common areas.
  • Pets must not be left unattended in the room or common areas of the hotel.
  • Any disturbances, such as barking or skittering, must be stopped promptly to ensure the comfort of other guests.
  • Guests are responsible for any property damage and/or personal injury caused by their pet to the hotel or other guests and agree to fully indemnify.
  • The hotel reserves the right to charge guests for property damage caused by their pet.

TO ENSURE ORDER AND SAFETY IN THE HOTEL IS PROHIBITED:

  • Smoking in rooms and all indoor areas of the hotel. If a violation is found, a charge of BGN 100 will be added to the room bill.
  • Handing over the room key to outsiders.
  • The storage in the rooms of materials and/or objects dangerous to the health and life of others.
  • Removing and moving furniture out of rooms.
  • The violation of generally accepted norms of behaviour, aggressive behaviour and/or actions endangering the health and property of others. Damage to hotel property.
  • Parking of cars at the entrance and exit of the hotel, and in a way that blocks traffic.

The hotel reserves the right to terminate the stay without compensation of guests who do not comply with the general terms and conditions of conduct.

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